I tried to use a static IP address and that doesn't work either. , richard. " and smartphones have "failed to obtain IP Address". Virgin's IPs, whilst dynamic, are fairly sticky and are assigned based on the MAC address of the device connected to the network. Context: Yesterday I called Virgin Media and asked for the five static IPs I’m entitled to as part of my business contract. 1800 940 070. 247. 1 ACCEPTED SOLUTION. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Save and Exit: Confirm any changes and close the settings. No device will connect properly via wifi. If you've already done that, then go into your router config (your router, not the Virgin router) and change one digit of the MAC address, then reboot both routers and it will generate a new IP. Switching between router and modem mode. (That's Cloudflare. , richard. Connect the repeater to your desktop or laptop via the patch cord: Ensure your PC’s wired Ethernet card is configured to obtain IP automatically: Try to open the repeater’s default IP address that is printed on the back of the unit. 0. Expand the Advanced options menu and choose Static from the IP settings menu. Options. 1, run: tracert 192. It was a one off payment of £5 and they provided a 10Mb switch to go between your modem and your two devices requiring a public address. I found the same tutorial and i think i set the IPV4 address and Subnet Mask successfully (I used ipconfig /all to find them). Mark the email as spam and delete it after you’ve sent it to us. net. Step 02: Proceed to “IP Settings”. Or, open PS4 Settings >. A couple of week's back we were having problems with Wifi connections dropping out or not being able to connect, occasionally issues with the wired connection as week, I was told that there was a fault in the area and if the issues still occurred then to comeback. Use Virgin Media on Your Computer/Laptop. Plus get help on things like wayleave & access agreements. The Virgin Internet Security team says that Spamhaus has detected bulk spam emails being queued from my IP address. 1. 254. 67/month) or NordVPN ($3. We would like to show you a description here but the site won’t allow us. It barely gave you enough time for a couple of messages or load 1 web page at most. yy). 168. I'm not a particularly tech savvy person but based on what I've read online this seems to be a relatively common issue with the Hub 3. 2 but may check by ARP and ping this then tells the router you can't give that IP out but what if the PC is off with 192. My Router got a new IP address about 6 weeks ago and from that point on I cannot send emails because the mail server says my new IP. After entering a new static IP address (192. If the above IP address does not work or you changed it in the past and don't remember what you changed it to then follow these Find Your IP Address Instructions. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Very Insightful Person. 2 - 192. 168. Solved: Hi, New VM broadband customer moved from Plusnet. 3. 1. You will receive an email to re-register for Netflix and restore access. Virgin's IPs, whilst dynamic, are fairly sticky and are assigned based on the MAC address of the device connected to the network. Check that an IP address is shown for the Internet port. 6K subscribers in the VirginMedia community. fate. But a firmware fix is finally in the works. 1. 2 ? then the router. They only seem to change when 1) you go into modem mode 2) VM does reconfiguration on their CMTS. g. A new IP address is generated by the router, which disregards the prior attempt to assign one to you. If you see Box cannot be found tap OK to re-scan for boxes again. Email settings for addresses ending in @VirginMedia . 1, fill-in the IP as 192. In response to jackmcconnochie. Then, select Remove This Network. branson@ virgin. This is a joke really thinking of leaving. Then to change the password sign into My Virgin Media. The computers and devices you wish to authorise are set up so that. Save and Exit: Confirm any changes and close the settings. " and smartphones have "failed to obtain IP Address". 6. Even he couldn’t log. yy) There is a solid white light on. It works off the MAC address of the router connected to the modem. 0/24 and the hub is usually on 192. Enter 192. Select “ Connection ” from the pane on the left side. 0. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… To check which NAT type you’re using, click on “test the current connection” button on the WiFi screen on your console (whether it is PS4 or Xbox) and the test will tell you which NAT type you have. One of these devices used to have the internal IP of 192. With (As of December 2012) 4. select SMTP (located under Outgoing Mail Server) select each entry under Other SMTP Server until you locate the ones that have Delete Server option then select Delete Server to delete it. 0. Check the IP address of your mail server to see if the receiving domain is blocking it. 1 ACCEPTED SOLUTION. It's the network. APIPA address. Client62. Anyway: 6to4 will certainly allow you to have fun with IPv6, but for full connectivity, Virgin Media has to provide it natively -- so don't get lazy and keep hassling them! Also, the 192. 168. Easiest way is modem mode, because you will present a different MAC address to the Virgin Media DHCP server, by using another router and it will allocate a new IP because of a different MAC address it can see (different from the Virgin Media Hub). The Virgin Internet Security team says that Spamhaus has detected bulk spam emails being queued from my IP address. branson@ virgin. As a workaround, please do try rebooting your modem or router a couple of times and check if the ISP assigns a new IP address. xxx range IP to a given MAC. I've tried 25 different passwords, some actual words, some random, even some using a password generator. However, it stopped being able to ‘find’ my wifi Hub 3…. This is a huge issue for Virgin Media. 12 and 192. Still couldn't send emails with em client or Thunderbird. Type “ ipconfig ” inside the newly opened command prompt. 168. I have just taken my PC from Windows 10 to Windows 11 by an ISO install. 0. Options. Follow These simple steps to get your Virgin Media Router reset : Left click on "Open network Connections". 168. 8. I’ve just received the VirginMedia Hitron router via virgin business. The simplest way is to use $_SERVER with ‘REMOTE_ADDR’, it will return the user’s IP address who is currently. " I 100% sure I used to get a unique public IP instead of a dns address" all the VM hub gets is an IP address, it knows nothing of the DNS address. on 16-09-2022 15:42. Off their network (BRAS, DHCP server etc. is it the IP address of the SMTP server sending the emails or is it the Public IP address of VM Hub in modem mode. uk. 1. DHCP on most servers run from lowest to highest on the subnet so if you put a PC with 192. E. 6K subscribers in the VirginMedia community. Tuning in. Press Home on the remote control, and then Help & Settings > Settings > Network, where you’ll see your IP address listed as IP Addr. 1. Solution 7: Reinstall Google Chrome. Hi all, As far as I was aware, Virgin Media Ireland have had IPv6 in some form (DS-Lite IPv6 perhaps) for a couple of years or more as I recall getting my brother to check his IP address last year and it showed both an IPv4 and an IPv6 address. For a few weeks, my Hub 5 has been acting strange. Mobile Your Account. I use my own router but the process is the same. Add the Site’s IP Address to Your Hosts File. 99. I cannot connect to the Virgin mail servers with Office 365/Outlook. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. I can connect via ethernet (as I'm typing this on my laptop), but no WiFI. So, Virgin Media’s DNS server gives the same address for all of those. " and smartphones have "failed to obtain IP Address". 29-03-2023 11:40 - edited 29-03-2023 11:41. 0. Hi. Turn on. Kind Regards, Steven_L. checked another device and it’s saying Failed to obtain IP address. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. 191 and after port forwarding using port 5000 I can access the NAS by using this URL:Then try a traceroute to that IP and see if you can identify what machine is. Regards. The VM IPs are very sticky, the only way to reliably change your IP is by changing the MAC address of the router. on 22-03-2023 15:39. @shanematthews You say that, but Virgin have a mere 9. mobile hotspot turns on but my mobile devices cannot connect and get stuck at obtaining IP address step. You really need to go back to them and push to have your IP Address delisted or for them to explain why it is listed and why it cannot be delisted. This told me that the problem wasn’t with those sites that couldn’t be reached; it wasn’t my computer or phone; it was Virgin Media causing the problem. Just turn the power off, wait for 30 seconds, and. virginmedia. 0. Restart Your Device: This ensures the changes take effect. The short answer is no you can’t. MikeThe reason that this is suggested first is because it is simple to do, and sometimes you can get a “failed to obtain IP address” due to temporary interference. I am having trouble with my Virginmedia IP address being blocked by Virgin. Visit what is my ip live home page to check your own public and local IPv4 and IPv6 address. If the issue is caused by transitory interference, this should help. Also get a traceroute to the office PC so you can see where the delay is. 2- modem / router change definitely make a splash , but your internal IP won't affect your public IP afaik. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. 168. Been using a hub2 in modem mode and mown Asus Router. Trouble shooter. on 30-03-2023 15:26. 2. Tap OK to re-scan your wireless network for Virgin TV boxes. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Next, look at the specific Desktop pool > Machines. If IP address of Network card are configured to obtain automatically, Change it to fill the IP address manually. Results of IP address lookup will show country, region, city, ISP, timezone, currency, dialing code, etc. tonybwgc. The way I've done it is to fix the device's IP address within the DHCP reservation range and then port forward. 0. Step 1: Reserve a static IP address for your hardware. But the TVs, cameras and my phone couldn't get an IP. Customers of the provider keep asking us for a progress update, but sadly the answer remains unclear. settings page. The circle timer just keeps going on the webpage. pop3. What is weird is that I have a repeater, games consoles and smart plugs connected over WiFi to the hub which all still work. Or you can access your mails by selecting the below. Simply press 1 when you get through to the automated menu, and you'll be put. Hold the power button on the console for 8 seconds or until the power shuts down completely. I've tried Safari, Chrome, incognito mode, iPhone, iPad, Virgin Media app to create an account. Restart Your Device: This ensures the changes take effect. 168. Need for increased data capacity and flexible scalability highlighted by 32% traffic growth on Virgin Media O2’s mobile network,16% growth in broadband data downloads and a peak traffic load of. Would anyone happen to know of a possible fix? 100 “Failed to Obtain IP Address”: How to Fix an IP Configuration Failure on Android Check your network encryption and firewall settings, then restart the router By Ryan Dube Updated on July 19, 2023 Reviewed by Jon Fisher In This Article Jump to a Section Causes of the Problem Solutions to Try Frequently Asked Questions Open a command prompt by typing “ cmd ” in the search bar. g. However, they don't seem able to provide any evidence as to what the source of the emails might be. If I try to connect from the phone or my Macbook, it just won't connect (connection failed, couldn't get IP etc. Follow these steps to do this: Go to Settings > Connections > Wi-Fi > Select the Wi-Fi network, and then choose Forget Network. e. Removed and Forget the wifi on the hand held devices, rebooted the hub, searched and found the wifi and tried to. Options. g. In short you are calling method setText(int resid) instead of setText(CharSequence text). Go to Account settings, then Account details b. 168. Hey @MRSH, thanks for reaching out to us on the Virgin Media forums. The last couple of lines seem to show a problem. Turned hub to modem mode and attached a router. 0 DNS server of 1. Yesterday evening there were reports of a Hub 5 firmware update starting to be rolled out. 168. 0 Kudos Reply. How do I access Virgin Media router settings when it is in modem mode? If you have put your Virgin Media router into modem mode, it won’t have the same IP range as the rest of your network—for example,. I changed the password and can get access to that email address via the Virgin Media site- but not from any of my devices using Outlook from Windows 10/11, or my iPhone. 0. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. on 01-08-2023 18:25. 8 in the DNS 1 field, and 8. I believe it is having issues with the DHCP service. DNS set as provided. richard. com -u username:password. Note: If your router LAN IP address is 192. You'll also need to make sure you provide your public VM address. Now Our issue is various local Clints which connected to differnt Local controller and not got IP address. despite ringing virgin for over 2 months nothing has been done. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Iv had the phone disconnected when in the middle of talking to you. 11 reconfigure that to the ip address above. The short answer is no you can’t. The Virgin Internet Security team says that Spamhaus has detected bulk spam emails being queued from my IP address. 2 but may check by ARP and ping this then tells the router you can't give that IP out but what if the PC is off with 192. Now fill the default gateway as 192. I was looking for something this morning and none of the first six link results worked. Speed Most ISPs in the UK use dynamic IP addresses, as static IP addresses are a business commodity. 168. Click on your network card using the Right Mouse Button. Virgin has "sticky" IP addresses, meaning you might have the same address for months at a time. Test Virgin Media with ExpressVPN: Try accessing Virgin Media while connected to a ExpressVPN server again to see if the issue is resolved. Hub 5 seems to not allocate IP Address. 1. 8564. If the number of devices exceeds the maximum permitted number, you will be able to fix the issue by reviewing all your devices and clean up the list by removing the devices that are not being used. Right-click on the PIA VPN icon in the menu bar or system tray. Step 4. 353 1 245 8000. The issue typically occurs for people who have had. Unfortunately my IP address appears on the 2 block lists, Spamhaus and DUHL Sorbs. 100. You cannot get a fixed IP address with VM residential broadband. One of the more basic fixes is to restart all your hardware, including restarting both your PC and Virgin Media Hub by switching off the router and then waiting a few minutes to turn it back on. . xxx IP address, with the google dns servers, and 192. Tap Wi-Fi. You could contact VM Business instead for a static IP. 168. Options. com. e. 168. When I attempt to login, nothing happens on the webpage, connected by Ethernet or wireless. Check if your email address, password, and other personal information has been exposed in a data breach. Other devices have the same problem, so I know the issue is not with my PC. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. 0. I've got an L2TP tunnel to A&A to get a static IP and IPv6, but that's now very broken that I've moved to Virgin. 1 IF you own network subnet is not 192. Regards ANU MI couldn't get the exact numeric IP address, instead I got a NULL value because of the limitation of the above statements. co. That means you’ll likely be on one of the following blacklists:We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Make sure that the recipient of the email you are sending is valid. Absolutely nothing you can do about it, other than find out the underlaying cause and fixing it. Forum Team 781 Views Message 12 of 28 Flag for a moderator. on 21-04-2023 13:44. I think my ip address is blacklisted I have contacted 123-reg and they said for what ever reason virgin is blocking it as I can get email on my phone using ee data. You will need to track down one of the reported devices to see if it is indeed having DNS issues and what its local settings are. They reconfigure their side of the network i. 6. . 73. a printer would use gateway of 192,168,0,1 ( the Hub's IP ) For the Hubs external Gateway that can be seen in the Hub's menus for a Hub 3 it is : Hub 3 menu >>> Admin >>> Info >>> WAN IP Settings > Default gateway 80,xxx,xxx,xxx. When the issue next occurs with a user try to get some performance details - ping round trip times from their PC to : the office pc they are RDPing to, another internal device - perhaps the inside firewall address, and for comparison to an internet hosts like 8. Hi I dont know what is going on but I can not receive or send emails from my work email address supplied by 123-reg. • Keep valid reverse DNS records for the IP address(es) from which you send mail, pointing to your domain. 1. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. It usually goes like this with the VM hub. 6, but I have recently changed it's IP address to 192. They are going to monitor it for 24hours. 2, use 192. SPF Check failed - This is a contentious one. 6. If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network. Choose your package. Tags:. Many thanks. imap. They are unable to get an IP address from the dhcp server on the router. You can use the Reserved IP list to have the Hub's DHCP server allocate a specific 192. If you're using the SH3 in router mode, this means putting it in modem mode and using your own router. 1 - Your Hub is broken and you get a new one. Receiving mail (IMAP4) IMAP4 server name. Unplug your modem, wait for 10 seconds and then plug it back in. All was fine last night. First sign out of any My Virgin Media account that you may currently be logged into. Note: If you update your username in My Virgin Media, this email address will not change. Hi, I got a new HUB 4 today and while the home PC connects fine via ethernet, and the TV Stream box + 2 mobile phones connect fine via WIFI, my sons Amazon kids fire HD 10 tablet (2021 11th gen) won't connect and. Try and Update or reinstall the VPN software Make sure that you power on your Virgin Media router. If you're using the SH3 in router mode, this means putting it in modem mode and using your own router. If this issue continues, call 150 from your Virgin Media phone, or 0345 454 1111 from another network. Easiest way is modem mode, because you will present a different MAC address to the Virgin Media DHCP server, by using another router and it will allocate a new IP because. 168. 254. VPN Apps for all devices and unlimited simultaneous connections. Apps for Windows, macOS, Android, iOS & more. I will therefore leave you in her very capable hands. I am having trouble with my Virginmedia IP address being blocked by Virgin. Two notable ones are. )A new IP address is generated by the router, which disregards the prior attempt to assign one to you. Welcome back page -> Account settings -> Virgin media mail settings -> Generate new app password. com -u username:password. virginmedia. FYI Virgin Media IP Address are dynamically allocated, i. Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Contact the receiving domain and see if they have any policy restrictions or blacklists that may be causing the bounced emails. Apparently its system shows the installation as complete and our account as active. 168. on 12-05-2023 13:48. The only way is if you put the Virgin router into modem mode and use your own router plugged into it. My emails have been blocked. The only way to force a change is to change the MAC address of the device connected to the modem. ntlworld. The Virgin Internet Security team says that Spamhaus has detected bulk spam emails being queued from my IP address. 0. From within your browser, click on the Advanced settings option. You are done. Objects can block and slow WiFi. Options. 5. Use it in modem mode and it will get a different WAN IP to router mode, based on the third-party router's MAC address. Roger_Gooner. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. MikeIP Addresss. tail" It is important to keep the colon : and the spaces before that piece of text exactly as per the original line of text in step 1). 2. Access Points couldn’t cope with dozens of phones all trying to get DHCP IP, authenticate to the portal etc. This method to fix the “Server IP address could not be found” problem is likely the most complex on this list. Thankfully for some reason it eventually stopped happening (been weeks now). 162. Make sure that this network doesn't overlap any other networks you may have on the FortiGate. 1, press Enter, and NSLOOKUP changes its default DNS server to the IP address 1. on 07-02-2023 19:02. All meet the requirements (of varying strength to moderate/strong). Hub now in modem mode, needed two resets to get a hardwired ethernet connection, but I have one connection currently!. They. 0. Laptops connect but have "No internet, secured. A new secure password will be generated for you. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.